Alert: Is Your Data Ready for Microsoft’s New AI Tool?

Alert: Is Your Data Ready for Microsoft’s New AI Tool?

OpenAI’s ChatGPT software has dominated IT industry headlines in recent months, with many pundits pontificating on the future of artificial intelligence. When asked an open-ended question, the ChatGPT app will generate text on that subject. GPT-3, the pre-trained multi-modal large language model behind ChatGPT, is also used to create graphics, power search engines, gain insight from customer feedback, and more. OpenAI introduced a new version, GPT-4, on March 14, 2023.

Two days later, Microsoft announced the debut of Microsoft 365 Copilot, an AI-powered assistant based on GPT-4. Copilot can help Excel users take advantage of advanced functions and data visualizations, and generate the first draft of a document in Word for the user to edit and expand.

But Business Chat is the most intriguing Copilot feature. This chatbot tool crawls all the data in the organization’s Microsoft ecosystem — Outlook emails, Teams messages, calendar entries and documents — and summarizes any data relevant to the user’s natural language prompt. It then works with other Office apps to draft emails, generate Word docs, create PowerPoint presentations and more.

It also opens a Pandora’s box of security and regulatory compliance threats. Is your data ready?

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Artificial Intelligence, Real Risks

Microsoft says that Copilot makes users more productive by minimizing time-consuming busy work such as searching for information. In a survey of software developers using GitHub Copilot, 88 percent said the tool makes them more productive. Microsoft also says that Copilot unlocks organizational knowledge by making it easy for users to gain insights from data stored across the enterprise.

It sounds great, but let’s consider the risks. Let’s say the organization is working on a project that, if successful, will redefine the business and bring incredible competitive advantages. Only the project team members and executive management know about it. Now let’s say that Bob in sales asks Copilot to create a PowerPoint presentation on all the organization’s current projects. As instructed, Copilot crawls the Microsoft data stores to gather the information. It finds Teams conversations and a SharePoint site on the top-secret project and includes the information in the PowerPoint.

Here’s another example. Sharon in accounting needs to compile a report on last quarter’s expense reports to determine if they meet the organization’s reimbursement guidelines. Copilot collects all the data — including employees’ bank account information in clear text.

Does this mean you shouldn’t use Copilot? Not at all. It means that all of the organization’s data must be accurate and properly categorized before unleashing this tool.

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How DeSeMa Can Help

Data must be classified correctly so that you’re not publishing information to individuals who shouldn’t have access to it. In our top-secret project example, all the data related to that project would be tagged so that it won’t be included in a report requested by someone outside the project team.

DeSeMa consults with organizations under NDA to identify keywords associated with black box projects, intellectual property and personally identifiable information. From there, we use Office’s built-in tools for electronic discovery to crawl everything that Copilot can access and classify the information. At that point, Copilot will know to provide sensitive information to authorized individuals only. What’s more, Copilot now has contextual metadata that enables it to generate more relevant and accurate reports.

The DeSeMa team can consult with organizations regularly or on request to keep the classifications up-to-date. We tune the Office tools, which add the tags that inform Copilot.

Get Started Today!

Microsoft Copilot is already available to some users, and will be rolled out to all Microsoft 365 customers soon. It promises to increase productivity and provide new insight into business data. It also comes with serious security and regulatory compliance risks. The DeSeMa team is available for immediate consultation to help ensure your data is ready.

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